Corporate Website & Custom Project Development​

KMP Far East

KMP Far East

Established since 1993, the KMP Brand® is one of the leading international brands for high-quality and value-for-money aftermarket diesel parts. KMP Brand® spare parts are suitable for Heavy Equipment – Caterpillar®, Komatsu®, Cummins®, Detroit Diesel®, and Agricultural Equipment – Perkins®, John Deere®, Case IH®, Ford®. Today, KMP proudly serves equipment owners, workshops and parts distributors in over 160 countries worldwide. The KMP Brand® product portfolio is extensive and continues to grow.

About KMP Far East Order Management System

For many traditional industries, paperless work is becoming necessary. It is much easier to check and manage in a digital system than paper documents.

KMP Far East go in touch with Web Delegate to develop a new corporate website and order management system. We helped them to build a new WordPress website so that they can update the latest news in an easy way. And with Order Management System, KMP Far East saves much time and effort to track the stock and orders.

Below are the challenge, process and results for this campaign.

WebDelegate_Case Study
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Challenge

Issues we met when project started

KMP Far East seeks for an order management system that allows them to check stock in real-time. As the company has branches located in many parts of Asia Pacific Region, it hinders the process in creating a system that incorporates all the various databases while fulfilling the orders. Moreover, with a wide range and large quantity of diesels engine parts, it further exacerbates the challenge to create a system to check their stock in real-time. Without a real-time order management system, the company is unable to give the most accurate information to their clients.

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Process

How we fixed the issues

We undertook the following steps to craft a strategy catering to the requirements of this project:

  1. Reviewed the previous corporate website before starting on the project.
  2. Revamped the corporate website for ease of navigation and better accessibility of information for the customers. 
  3. Built an order management system which helps to manage and fulfil orders that includes everything from ordering of items to delivering the products to the customers. 
  4. Pilot testing was performed to ensure that the system was up and running   
  5. Fix bugs or problems that surfaced during the pilot test. 
  6. Integrated the system with the databases ensuring that order management is seamless.
  7. Provided demo and guided the employees of the company on how to use the system. 
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Results

How we helped KMP Far East

Here’s the results for this project:

  1. Page views increased by 100% on the corporate website
  2. Increased efficiency by delivering instant information and integrating that data across the supply chain. 
  3. Higher customer satisfaction with fewer mistakes made that causes delays in order.
  4. Allows better control over order management operations.

Our Procedure

Step no.

01 .

Understanding Your Needs

We start with a formal interview of your needs and requirements as well as understanding the nature of your business.

Step no.

02 .

Website Design & Development

We understand the necessary elements to design and develop websites that streamlines user experience while optimizing your content.

Step no.

03 .

Build Order Management System

We provide solutions to your need by helping you organise the processes in your supply chain to better meet your customer expectations.

Step no.

04 .

Website & System Maintenance

We recognise the importance of testing and maintenance of the system to ensure that the system is in good condition.

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